Two minutes at the kitchen table
How to order your photo restoration
Pick whichever feels most comfortable
Choose how you’d like to send us your photos
There are four ways to get your photos to us. Most folks just use their phone, take a picture of the photo right at the kitchen table, and you’re done in two minutes. Your original never leaves your hands. If you get stuck at any step, call us and a real person will walk you through it: +1 (307) 218-6920 (Mon–Fri, 9am–5pm Central).
The easiest way. Snap a picture of your print right at the kitchen table, upload it, and you’re done. Uploading only sends us a copy — your original never leaves your hands.
Step 1: Capture or scan your photos
Begin by taking clear photos of your old photographs using your smartphone, or use a scanner for even higher quality. Make sure the photo is well-lit and free of glares or shadows for the best restoration results.
Step 2: Upload your photos to our website
Head to our order form and enter your details, including your name and email. Make sure the “Upload Your Photos Now” option is selected, then follow the prompts to attach your photos for restoration.
Reference photos should be sent separately by email after you receive your order confirmation, so you’re never overcharged.
Step 3: Complete your order details
Choose the prints for your restored photos and pick your turnaround, most restorations come back in a few days, and a 24-hour rush is there if you need it fast (a memorial, a birthday). Our checkout is secure: pay by debit or credit card or PayPal.
Step 4: Receive your beautifully restored photos
Our team of experienced artists then works on your photos by hand. You’ll get an email with the results to approve before any prints are made, so you’re completely satisfied. Every order is backed by our 30-day money-back guarantee.
Stuck on a step? A real person will walk you through it: +1 (307) 218-6920 (Mon–Fri, 9am–5pm Central)
How to capture your photos well
Whichever way you send them, a clear, well-lit photo gives our artists the best possible start.
Using a smartphone camera
Lay the photo flat on a table and smooth out any wrinkles. Turn the flash off and let a well-lit room do the work. Fill the frame, hold steady, and you’re set.
Using a scanner
A flatbed scanner gives the highest quality. Place the photo face-down, close the lid, and scan at the highest resolution your scanner offers, 300 DPI or more.
Scanning at a local store
No scanner at home? Many pharmacies and print shops will scan photos for you. Ask for the highest-resolution file, then upload it just like a phone photo.
No wondering, no chasing
What happens after you order
Within minutes
Step 1: Your confirmation email arrives
It comes from support@memorycherish.com with your order number. Not there? Check your spam or junk folder — it happens to the best inboxes.
Right away
Step 2: A real artist begins on your photo
Your photo is assigned to the artist level you chose. Every repair is done by hand — never AI.
In 1 to 3 days
Step 3: Your first proof arrives by email
You see the restored photo before anything is printed. Need it sooner? A 24-hour rush is available at checkout — working toward a memorial service or a special date, here is how families plan it.
When you're happy
Step 4: You approve — then it's yours
Free revisions until you love it. Only after you approve do we finish your digital files and mail any prints. Can’t see the proof well? Call +1 (307) 218-6920 (Mon–Fri, 9am–5pm Central) and your artist will describe exactly what was repaired.
Prefer to watch? Here’s the short guide
A quick walk-through of ordering and sending us your photos, start to finish.About 5 minutes · captions available
Frequently asked questions
A few things folks often ask before they send us their first photo.
Can I upload photos from any device?
Yes. You can upload directly from your smartphone, tablet, or computer. Just make sure your device is connected to the internet and follow the upload instructions on our order form.
What types of payment do you accept?
We accept a wide range of options, including debit and credit cards, PayPal, Apple Pay, Google Pay, and installment payments through Affirm, whatever is most convenient for you.
How should I prepare my photos for uploading?
Make sure your photos are clear, well-lit, and free from glare. High-quality scans or photographs taken in natural light work best for restoration.
What if I’m not satisfied with the restoration?
We aim for your complete satisfaction. If you’re not happy with the initial results, we’ll revise it, and if it still isn’t right, you’re covered by our money-back guarantee.
Can I order restorations for severely damaged photos?
Absolutely. Our experienced artists can work wonders on even the most damaged photographs, so upload any photo regardless of its condition. If for any reason we can’t restore it, you can send another photo instead or get a full refund.
Ready to bring your photos back to life?
Pick the way that suits you and start today. Real artists restore your photo by hand, you approve it before anything is printed, and every order is backed by our 30-day money-back guarantee.
Rather talk it through first? Call us at +1 (307) 218-6920 (Mon–Fri, 9am–5pm Central)