Accessibility Statement

In plain English: We want everyone, including people who use screen readers, keyboards, magnification, captions, or other assistive tools, and people who simply find small text or fiddly websites hard to use, to be able to learn about our photo-restoration service, place an order, and get their restored photos. This page explains what we do to make our website and Service work for you, and how to reach a real person if anything still gets in your way. This page is about accessibility only; how we handle your personal information is covered in our separate Privacy Policy.

This Accessibility Statement is issued by MemoryCherish LLC ("MemoryCherish," "we," "us," or "our"), a Wyoming limited liability company with its registered and mailing address at 30 N Gould St, Sheridan, WY 82801, United States. It applies to the websites and digital services we own and control, including our main website at memorycherish.com and our ordering site at order.memorycherish.com (together, the "Site"), and to the ordering, communication, and delivery experience for our hand-done photo restoration and colorization service (the "Service").

This is an accessibility statement only. It is not our privacy notice, and it is not the place where we make privacy-law disclosures. It does not describe the categories of personal information we collect, how we use, share, retain, or protect that information, or the choices and rights you have over it. All of those matters, including any rights you may have under laws such as the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the Colorado Privacy Act, the Virginia Consumer Data Protection Act, and, for customers in the EU/UK, the GDPR, are addressed exclusively in our separate Privacy Policy, which is conspicuously linked in the footer of every page of the Site and controls on any privacy question. Nothing on this page is intended to be, or should be read as, a privacy representation; where anything here touches personal information (for example, the details you choose to send us when you ask for accessibility help under Sections 8–10), our Privacy Policy governs how that information is handled.

Each numbered section below begins with a short, plain-language summary for your convenience. The plain-language summaries are provided only as a courtesy and do not replace the full text. If a summary and the detailed text ever seem to disagree, the detailed text controls. This Statement is informational; it is not itself a contract, and it does not modify our Terms of Service, Privacy Policy, or Refund & Returns Policy, each of which it supplements and should be read together with. Capitalized terms not defined here have the meanings given in our Terms of Service. To the extent this Statement is incorporated into our Terms of Service, that incorporation operates only as between MemoryCherish and persons who have actually agreed to those Terms.

Effective date: August 14, 2026. We review and update this Statement periodically as our Site and the Service evolve (see Section 12), and the date shown here reflects our most recent update.

1. Our Commitment to Accessibility

In plain English: Making our website and our service usable by people with disabilities matters to us, and we work at it continuously.

MemoryCherish is committed to digital accessibility for people with disabilities and to providing equal access to information about, and the benefits of, our Service. We believe that our customers, many of whom are older adults restoring irreplaceable family photographs, deserve a website and an ordering process that are perceivable, operable, understandable, and robust for the widest reasonably practicable range of people, regardless of ability, device, assistive technology, or connection speed.

Accessibility is treated as an ongoing effort rather than a one-time project. We work continually to improve the experience for everyone and to apply relevant accessibility standards to the components of the Site that we design, build, and control. We also recognize that accessibility supports our core promise: that a person should never have to give up on restoring a cherished photo because a website got in the way.

2. Standards We Work Toward

In plain English: We use the widely recognized WCAG 2.1 "AA" guidelines as our working benchmark, and we consider accessibility and civil-rights laws where and to the extent they apply to us. We mention a couple of other technical standards only as engineering reference points, not as a claim that we are a government body or that any particular law governs us.

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C) through its Web Accessibility Initiative (WAI), and we treat those guidelines as our working benchmark. WCAG explains how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Level AA is the level most commonly referenced by organizations as a practical target.

We also consider applicable accessibility and civil-rights laws, including, in the United States, the Americans with Disabilities Act (ADA) and related federal, state, and local requirements, where and to the extent they apply to us. In referring to any law, we do not concede that it governs the Site, that the Site is a "place of public accommodation," or that we are otherwise subject to any particular statute; those are legal questions that depend on the facts and the applicable jurisdiction. Where a law applies to us, we work to meet it; where it does not, nothing here should be read as a claim that it does.

We look to certain other technical standards purely as engineering reference points that inform good design, for example, Section 508 of the Rehabilitation Act and the European standard EN 301 549, each of which builds on the WCAG success criteria. We reference these only as touchstones for how we build, and not as a statement that we are subject to them. MemoryCherish is a privately owned company, not a government agency or other public-sector body; accordingly, Section 508, the EU Web Accessibility Directive, and similar public-sector mandates do not, by their terms, govern our Site, and nothing in this Statement is a representation that we comply with them, with the European Accessibility Act, or with any other non-U.S. legal regime.

Any reference to a standard describes a target we work toward. It is not a representation that every page, feature, document, or third-party component fully satisfies that standard at all times. Our current status is described in Section 6.

3. Measures We Take to Support Accessibility

In plain English: We build the site with accessibility features baked in, we write content to be easy to read, and we test and improve things on an ongoing basis.

MemoryCherish takes the following types of measures to make the components of the Site that we control more accessible. These measures reflect our current practices; the specific techniques we use may change over time as standards, tools, and our Site evolve.

3.1 Design and development practices

• Semantic, structured HTML. We use meaningful headings, landmarks, lists, and page structure so that assistive technologies can navigate content in a logical order.
• Keyboard operability. We work to make interactive elements, links, buttons, form fields, the photo-upload flow, and menus, reachable and operable using a keyboard alone, without requiring a mouse or precise pointer control, and we aim to keep a visible focus indicator.
• Color contrast and legibility. We aim for sufficient contrast between text and background and for readable font sizes, which is particularly important for our older audience.
• Resizing and reflow. We design pages that support text resizing and zoom and that reflow on smaller screens without loss of content or functionality where reasonably practicable.
• Text alternatives. We provide alternative ("alt") text for meaningful images and label form controls, so that people who cannot see an image or a "before/after" restoration example can still understand its purpose.
• Media alternatives. Where we publish video or audio, we work to provide captions and/or transcripts as appropriate.
• Reduced motion. We aim to respect operating-system "reduced motion" preferences and to avoid content that flashes in a way known to trigger seizures.
• Forms and errors. We aim to associate labels with fields, identify required inputs, and describe errors in text so they are not conveyed by color alone.
• Consistent, predictable navigation. We aim to keep navigation and page structure consistent across the Site so it is easier to learn and use.

3.2 Content practices

• We aim to write in plain, everyday English and to explain each step of ordering, mailing in an original photo, approving a proof, and requesting revisions or a refund.
• We aim to make link text descriptive of its destination and to avoid conveying information through color, shape, or position alone.

3.3 Process and governance

• Ongoing evaluation. We use a combination of automated accessibility testing tools and manual review, including keyboard-only testing and testing with commonly used screen readers (for example, VoiceOver and NVDA) on current browsers, to evaluate the pages and flows we control. Our current evaluation is a self-assessment; we have not published a formal third-party audit. We repeat and refresh this evaluation as the Site changes, and the "Effective date" at the top of this Statement reflects our most recent review.
• Internal review and prioritization. We identify and prioritize accessibility improvements through our internal quality processes, which we conduct with the guidance of counsel where appropriate. We prioritize issues by severity and impact, giving particular attention to anything that would significantly interfere with a customer's ability to learn about, order, or receive a restoration.
• Timely improvement, with human help in the meantime. When we identify an issue that would significantly interfere with placing or completing an order, we aim to address it as promptly as reasonably practicable while making available the human-assisted alternatives in Section 8, so that customers are not left unable to complete what they set out to do.
• Accessibility as part of change. We aim to consider accessibility when we build new features or make significant changes to the Site.
• Point of contact. We provide the contact channels in Sections 9 and 13 so that accessibility feedback reaches us and can be acted on.

4. Compatibility with Browsers and Assistive Technology

In plain English: The site is meant to work with current browsers and common assistive tools, but very old software may cause problems.

We design the Site to be compatible with recent versions of widely used web browsers and, where reasonably practicable, with common assistive technologies such as screen readers, screen magnifiers, speech-recognition software, and operating-system accessibility features.

The Site may not perform well on outdated or unsupported browsers or operating systems; on browsers with JavaScript, cookies, or other required features disabled; or with older assistive technologies that are no longer maintained by their developers. For the best experience, we recommend keeping your browser, operating system, and assistive technology reasonably up to date. If updating is not possible for you, please contact us using Section 9 and we will do our best to help you another way.

5. Technical Specifications

In plain English: Our accessibility relies on standard web technologies working together with your browser and assistive tools.

Accessibility of the Site relies on the following technologies working with the particular combination of web browser and any assistive technologies or plugins installed on your device: HTML, WAI-ARIA, CSS, and JavaScript. These technologies are relied upon for our work toward the standards referenced in Section 2. Where JavaScript is required for a feature to function, we aim to communicate that requirement or provide an accessible alternative path to accomplish the same task, such as contacting us directly to place or manage an order.

6. Conformance Status

In plain English: We use WCAG 2.1 AA as our benchmark and test our Site regularly. Because a large, frequently updated website is never "finished," we are honest that we do not claim every page perfectly meets the standard at all times, and nothing we say here takes away any rights you have under the law.

WCAG defines three levels of conformance, Level A, Level AA, and Level AAA, and "conformance" is a technical term with a specific meaning that applies when content fully satisfies all applicable requirements at the chosen level. We strive to conform to WCAG 2.1 Level AA and treat it as our working benchmark, and we evaluate and improve the Site on an ongoing basis (see Section 3.3).

Because the Site is large, frequently updated, and includes content and components created with a range of tools and, in some cases, supplied by third parties (see Section 7), we do not claim, represent, or warrant that the Site or any particular page fully satisfies WCAG 2.1 Level AA or any other technical standard at all times. We describe our efforts openly and in good faith. This description is offered as a statement of our approach; it is not an admission of legal liability, and equally it does not waive or limit any obligation we may have under applicable law (see Section 11). What we do commit to is the good-faith, continuing effort described in this Statement, acting on the feedback we receive (Section 9), and offering equally effective, human-assisted alternatives while we make improvements (Section 8).

7. Third-Party Content and Components

In plain English: We care about the ordering path we ask you to use, including checkout and payment, and we work to keep it usable and to press our vendors to fix problems, with a human alternative available if something gets in your way. Some content that depends on outside providers or older files may lag; tell us and we will help. Anything about cookies, tracking, or privacy is covered in our Privacy Policy, not here.

The ordering and payment path. We take the accessibility of the ordering path we ask our customers to use seriously, including the pages where you choose a service, upload or describe your photo, provide delivery details, and pay (checkout). Where any part of that path relies on a third-party checkout, payment, or upload provider, we work to select and configure vendors whose components support accessibility, we raise accessibility defects we discover with those vendors and press for fixes, and, while an issue is being resolved, we make available an alternative way to complete a purchase through the human-assisted channels in Section 8.

Some content and components depend on outside providers or predate our current practices and, as a result, may be more likely to have accessibility gaps or to be outside our direct control. Examples include:

• Legacy and user-provided media, such as some older images, before/after examples, or documents (for example, PDFs) created before our current accessibility practices were in place.
• Newly published content that has not yet completed accessibility review.
• Certain non-essential third-party embeds, such as reviews or testimonials widgets, chat, maps, and social-media content, whose underlying accessibility is influenced by the providers that supply them.
• Links to external websites we do not control (see also our Terms of Service). We are not responsible for the accessibility of third-party websites reached through links from the Site.

We work to minimize these gaps, to choose vendors that support accessibility where reasonably practicable, and to improve the content we control. If you encounter a barrier, please tell us using Section 9, your report helps us prioritize, and in the meantime we will do our best to help you complete what you were trying to do.

Cookies, analytics, advertising, and all privacy matters are addressed in our Privacy Policy, not here. Some third-party tools we use, for example analytics, advertising, and social-media features, may set cookies or use similar technologies. How those technologies work, and the choices and controls available to you, are described in our Privacy Policy and related cookie disclosures, which govern. This Section addresses only the accessibility of such components; it makes no privacy representation and neither creates, describes, nor limits any privacy right.

8. Equal Access to Our Service, the Site First, Plus Human Help

In plain English: Making the website itself usable is our first job, and we keep working on it. But you should not be left stuck: a real person can also help you place an order, check on it, request changes, or ask about a refund, by email, in writing, by phone (including through relay services), or by mail. This human help is an added option, not a replacement for an accessible website, and your refund and revision rights are the same as for an online order, on the same terms and conditions.

Our first commitment is that the online experience itself should be usable by people with disabilities. We do not treat a telephone line or any other offline channel as a substitute for an accessible website, and we do not want customers with disabilities routed into a separate, "call-us-only" process while everyone else self-serves online. When we learn that part of the Site is difficult to use independently, our response is to improve the Site itself (see Sections 3.3 and 6), so that equal, independent online access remains the goal for everyone.

At the same time, we recognize that improvements take time and that no one should be left unable to restore a cherished photo while we work, and we know that many of our customers are older adults who may simply prefer speaking with a person. So, in addition to (and not instead of) working toward an accessible Site, we offer the supplemental ways below to reach a real person. Through any of them we aim to provide the information you need and comparable ordering, revision, and refund options to those available online, and we do not charge a separate fee simply for choosing to contact us through one of these channels:

• By email (often easiest): support@memorycherish.com. Describe what you are trying to do and, if relevant, your order number, and we will help.
• In writing / real-time text: You are never required to use your voice. In addition to email, where an accessible chat is available on the Site you may use it, and we welcome contact through real-time text (RTT) and text-based relay services (see below).
• By phone or relay: +1 (307) 218-6920. We welcome and accept calls placed through 711 / telecommunications relay services (TRS), including TTY, video relay service (VRS), captioned telephone, and internet (IP) relay, and we aim to assist relay callers just as we would any other caller. A team member can walk you through your options, help you place or change an order, explain how to send us a photo (including how to mail in an original), check the status of a restoration, arrange revisions, and process a refund under our guarantee (as set out in, and subject to the conditions of, our Refund & Returns Policy).
• By mail: MemoryCherish LLC, 30 N Gould St, Sheridan, WY 82801, United States.

No customer account or password is required to place an order with us, which removes one common accessibility barrier. If you need information from this Site or from our order pages in an alternative format (for example, larger text, a plain-text version, or read aloud over the phone), let us know and we will work with you to provide it in a format you can use. Our "Love It or Your Money Back Guarantee," free revisions, and refund rights apply on the same terms, and subject to the same conditions, as they would for an online order, in each case as set out in, and governed by, our Refund & Returns Policy, whose conditions control, and choosing an alternative channel does not, by itself, change those terms or conditions.

If you mail us an original photograph. Some customers prefer to mail in an original physical photo. How we receive, handle, safeguard, retain, and return mailed originals, including the duty of care that applies and the limits of our responsibility for items in transit and in handling, is addressed in, and subject to, our Terms of Service and Refund & Returns Policy; please review those documents before deciding to mail an original. Any personal information contained in a mailed photograph is handled as described in our Privacy Policy. Because some originals are fragile or irreplaceable and, once lost or damaged, cannot be replaced, we strongly encourage you to send a copy or a high-quality scan whenever possible and to avoid parting with your only copy. If you would like help making a digital copy so that you do not have to mail an original at all, our team can walk you through it using the channels above.

9. Feedback and Requests for Help

In plain English: Found something hard to use, or need help right now? Email us with "Accessibility" in the subject line, call us (including through a relay service), or write to us. We aim to respond promptly. How we handle any personal information you send is covered by our Privacy Policy, and formal privacy or data-rights requests should go through the methods in that policy.

We welcome your feedback on the accessibility of the Site and the Service. If you experience a barrier, need assistance, or want to request content in an alternative format, please contact us and include as much detail as you can, for example, the web address (URL) of the page, a description of the problem, the browser and any assistive technology you were using, and what you were trying to do:

• Email: support@memorycherish.com, please put the word "Accessibility" in the subject line so your message is routed and prioritized.
• Phone or relay: +1 (307) 218-6920, including calls placed through 711 / telecommunications relay services.
• Mail: MemoryCherish LLC, Attn: Accessibility, 30 N Gould St, Sheridan, WY 82801, United States.

We aim to respond to accessibility feedback promptly. If a full resolution will take longer, we will acknowledge your message and, where we can, let you know our expected timeline. If your feedback identifies something that is preventing you from placing or completing an order, we will also offer to help you complete it right away through the alternative channels in Section 8.

A note about the information you send us. When you contact us for accessibility help or to raise a concern, we collect the information you choose to provide, for example, your name and contact details, your order number, the web address of the page, the browser, device, and assistive technology you were using, and your description of the problem. Some of what you choose to share may relate to, or suggest, a disability or health condition. You are never required to share more than you wish, and we will still do our best to help if you prefer to share less. The categories of information we collect through these channels, the purposes for which we use it, how we treat any sensitive or special-category information it may contain, how long we keep it, how we protect it, and the choices and rights you have, including under the CCPA/CPRA, the Colorado Privacy Act, the Virginia Consumer Data Protection Act, and the GDPR, are described in, and governed by, our Privacy Policy, including its notice at collection and its statement of the lawful bases on which we rely. We do not attempt to establish any privacy or data-protection legal basis in this Statement. To exercise a privacy or data-rights request, please use the designated request methods in the Privacy Policy rather than this accessibility channel, so your request is routed correctly and handled within the applicable legal timeframe.

10. Raising a Concern and Escalation

In plain English: If our first response does not resolve your accessibility concern, you can escalate it to us in writing, and you keep every right you have under the law, including the right to contact a government agency.

If you have contacted us about an accessibility barrier and you are not satisfied with our response, you may escalate the matter. Please send it to support@memorycherish.com with "Accessibility Escalation" in the subject line, or by mail to MemoryCherish LLC, Attn: Accessibility, 30 N Gould St, Sheridan, WY 82801, United States. To help us investigate, please include: your name and a way to reach you; a description of the barrier and where it occurred (including URLs where possible); the browser, device, and assistive technology you used; the date it occurred; and, if you contacted us before, a reference to that earlier communication. We aim to acknowledge escalations promptly, investigate them, and respond with the outcome within a reasonable time, giving particular attention to anything that prevents you from placing or completing an order.

Using our internal feedback and escalation process is not a condition of, and does not waive, any legal right you may have. Nothing in this Statement limits your ability to pursue remedies available to you under applicable federal, state, or local law, including contacting the relevant government authority, for example, in the United States, the U.S. Department of Justice, or your state or local civil-rights, consumer-protection, or data-protection authority, and, for EU/UK users, your data-protection supervisory authority.

This Statement does not itself contain, create, or modify any dispute-resolution agreement. To the extent our Terms of Service contain dispute-resolution, arbitration, class-action-waiver, governing-law, or venue provisions, those provisions are set out in the Terms and apply according to their terms, to the persons and disputes they cover, and only to the extent they are valid and enforceable. Nothing in this Statement enlarges, narrows, or waives those provisions, and nothing in this Statement waives any right or remedy that cannot be waived as a matter of law.

11. Legal Notices Regarding This Statement

In plain English: This page describes our real, good-faith efforts and the concrete help we aim to provide in Section 8. It is a description of what we do, not a separate promise of a perfect website, and it does not take away any of your legal rights, including your privacy rights.

• Good-faith effort; non-warranty. This Statement describes the measures MemoryCherish takes, the standards it works toward, and the alternative-access help it aims to provide, including in Section 8. Those descriptions are statements of good-faith effort and aspiration. They are not a contractual warranty or guarantee that the Site or any content is, or will be, error-free or fully conformant with WCAG 2.1 Level AA or any other technical standard at all times, and they do not create obligations beyond those imposed by applicable law. This non-warranty does not limit any obligation we actually have under applicable accessibility, civil-rights, consumer-protection, or privacy law: a disclaimer of warranty neither can nor does limit non-waivable statutory obligations.
• No waiver of rights or defenses. Nothing in this Statement waives, limits, or diminishes any right or remedy you may have under applicable law, including non-waivable statutory accessibility, consumer-protection, and privacy rights, nor does it waive or limit any right, position, or defense available to MemoryCherish under applicable law, except where this Statement expressly grants you a greater benefit.
• No third-party beneficiaries. This Statement is provided for the general benefit of our users as an informational description of our practices, and it does not create enforceable third-party-beneficiary rights or independent contractual obligations.
• Relationship to our other terms. This Statement supplements our Terms of Service, Privacy Policy, and Refund & Returns Policy. Any incorporation of this Statement into the Terms of Service operates only as between MemoryCherish and persons who have agreed to those Terms. Where this Statement and the Terms of Service conflict, the Terms of Service control, except where this Statement expressly grants you a greater benefit. Privacy and data-protection matters are governed exclusively by our Privacy Policy.
• Governing law (construction only). To the extent this Statement is read together with, or incorporated into, our Terms of Service, it is construed under the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, consistent with our Terms of Service. This construction provision does not deprive you of the protection of any accessibility, consumer-protection, or data-protection law of your home jurisdiction that applies to you and that cannot be waived by agreement.
• Severability. If any provision of this Statement is held unenforceable, the remaining provisions will continue in full force and effect.

12. Ongoing Improvement and Changes to This Statement

In plain English: Accessibility is never "done." We keep improving, and we may update this page; the date at the top shows the latest version. We will not treat simply continuing to use the Site as your agreement to anything, and it is never your consent to how we handle personal data, which is covered by our Privacy Policy.

We view accessibility as an ongoing effort and expect the accessibility of the Site to improve over time. We may update this Accessibility Statement from time to time to reflect changes to the Site, our practices, the tools we use, or applicable legal and technical standards. When we make changes, we will revise the "Effective date" shown at the top of this page. We encourage you to review this Statement when it is convenient for you, but we do not treat your continued use of the Site as your agreement to, or your acknowledgment of, any change to this Statement. Where a change affects binding contractual terms, we will communicate it through appropriate means and will not rely on posting alone.

Separately, your continued use of the Site is not consent to any data-processing practice. How we handle personal information, how we notify you of changes to those practices, and when and how we seek any consent are governed exclusively by our Privacy Policy.

13. How to Contact Us

In plain English: Here is how to reach us about anything on this page, email, phone (including relay), or mail. For privacy or data requests, please use the methods in our Privacy Policy instead.

For any question, request, feedback, or concern about accessibility, or to get help placing or managing an order through an alternative channel, please contact us:

• MemoryCherish LLC
• Email: support@memorycherish.com (please include "Accessibility" in the subject line)
• Phone or relay: +1 (307) 218-6920, including calls placed through 711 / telecommunications relay services
• Mailing address: 30 N Gould St, Sheridan, WY 82801, United States
• Websites: memorycherish.com and order.memorycherish.com

For privacy or data-rights requests, for example, to access, correct, or delete personal information, or to opt out of the sale or sharing of personal information, please use the designated methods described in our Privacy Policy rather than this page, so your request reaches the right team and is handled within the timeframe the law requires. We will do our best to help you access our information, place and manage your order, and enjoy the benefits of our Service on an equal basis. Thank you for helping us make MemoryCherish better for everyone.