Frequently Asked Questions

Ensure they're clean and flat. If scanning, use high-resolution settings; if taking digital photos, shoot in natural light without flash.

For the best results, your original photos should be free from smudges and dust. When scanning, a resolution of at least 300 dpi is recommended for optimal clarity. If you’re using a smartphone, capture your photo in a well-lit area to prevent shadows and keep the camera steady to avoid blurs. Our team can assist with specific instructions if needed, ensuring your photos are primed for the restoration process.

No, there's no limit. Feel free to send as many as you'd like to be restored.

We welcome all your memories, large or small collections. Each image is an opportunity to preserve a piece of history, and our team is equipped to handle extensive projects with the care and dedication they deserve. Should you have a particularly large batch of photos, let us know, and we can discuss any special arrangements required.

Yes, we accept photo submissions globally.

No matter where you are, we're committed to making photo restoration accessible. Simply upload your images through our secure portal, or use our Mail-In service (only available in the United States). Our process is designed to be as straightforward and inclusive as possible, uniting people around the world with their restored memories.

We accept all digital formats as well as physical photos for mail-in.

If you're sending in physical photos, our studio is equipped to handle any sizes and conditions with the utmost care from the moment they arrive.

You'll receive a confirmation email upon successful submission.

This email is your assurance that we have received your photos and they are in queue for restoration. If you don’t receive this confirmation, or if you encounter any issues during the submission process, our customer support team is available to assist you and ensure that your photos are properly accounted for.

We can help with that. Feel free to give us a call & we would be happy to help you select which photos to choose, all free of charge!

Choosing the right photos for restoration can be a poignant trip down memory lane, and our experts are here to guide you through the process. They can provide insights into which photos would benefit most from restoration, or how to prioritize them based on your personal narrative or the photo's historical value.

Yes, this is a common and acceptable submission method. Click here to get started!

Many clients find it convenient to snap a photo of their physical pictures with their phones. Just make sure there's enough light and the photo is focused. If you're unsure about the quality, our team can review your digital snapshots and provide feedback or request a reshot if necessary to ensure we can achieve the best restoration outcome.

Don’t worry, technical hiccups happen.

First, try refreshing your browser or switching to a different one. If that doesn't work, check your file sizes and formats, we support JPEG, PNG, PDF, and many more. If nothing works, please reach out to our customer service team!

We can fix any type of damage like tears, stains, fading, and even reconstruct missing parts.

Our skilled restorers approach each photo with a blend of technical expertise and artistic touch. From simple scratches to extensive water damage, each defect is carefully corrected. The restoration is not just about repair but also about reviving the story and the spirit captured in each photograph.

Yes, your input is crucial, and we may reach out for details to ensure accuracy.

Collaboration is key to a successful restoration. While our artists are adept at their craft, your insights provide the context that can make the difference between a good restoration and a great one. Whether it’s the color of a dress or the details in the background, your knowledge helps us to recreate the photo as authentically as possible.

We'll send you a digital preview for approval via email before we finalize anything.

This step in the process is your opportunity to review our work and ensure it meets your expectations. If there's something not quite right, we're committed to making it so. This review process is as much a part of our quality assurance as it is part of our commitment to customer satisfaction.

We are experts at enhancing photos that have simply lost their luster over time.

Aging can dim the vibrancy of a photo, but it doesn’t have to be permanent. Our process can enhance the sharpness, contrast, and color balance, breathing new life into old images. Even photos that have yellowed with time can be restored to a state that's as close to the original as possible.

They will respect the original, often surpassing it in quality.

The goal of restoration is to honor the essence of the original photograph while correcting the aspects that have deteriorated over time. Our restorations aim to bring out the best in each photo, maintaining authenticity while enhancing clarity and vibrancy for today's standards.

Your satisfaction is our end goal. If you're not happy, we offer revisions or a money-back guarantee.

We understand the sentimental value behind each photo and strive to meet your expectations. If the restoration does not meet your satisfaction, we welcome your feedback and will make necessary adjustments. Your contentment is the measure of our success, and we stand by our commitment to achieving it.

We provide a range from small 4x6 inches to large poster-sized prints. You can find our full range of sizes on step 3 of our order form. Click here to get started.

Your restored photos can be enjoyed in various formats, each offering a different way to appreciate the renewed image. Our standard sizes cater to common framing dimensions, but we're also equipped to produce prints that fit unique display requirements or personal preferences.

Absolutely, our prints are made to stand the test of time.

Our archival-quality prints use acid-free paper and inks designed to resist fading and maintain their integrity for over a century with proper care. This ensures that your restored photos remain as vivid and meaningful for future generations as they are for you today. We pride ourselves on the longevity and durability of our prints, allowing your cherished memories to be preserved for posterity.

We do offer framing to give your prints a finished look ready for display. You can select your frames on the form we send you to approve your prints after we send you the digital versions.

Our framing services include a selection of frames that complement a range of interior designs and personal tastes. From classic wood frames that lend warmth to a room to sleek metal options that offer a contemporary edge, our frames are chosen for their quality and their ability to enhance the visual appeal of your restored photos. Plus, when your print arrives framed and ready to hang, it allows you to enjoy your newly restored memories right away.

Definitely, you can order as many prints as you need. Just add them while you place your order. Click here to get started.

Whether you’re looking to share a family heirloom with relatives or decorate multiple spaces, we’re ready to produce as many prints as you require. Each will be crafted with the same attention to detail and quality as the first, ensuring consistency across all your copies. Sharing memories with loved ones or enjoying them throughout your home has never been easier.

Custom size requests are welcome and can be easily accommodated. Simply order the next biggest size when you place the order and email us your custom required size in reply to the order confirmation email. Usually the size change does not cost additionally, but if it does our team will let you know before sending you the invoice.

We understand that some memories deserve a unique display, and standard print sizes may not always fit the bill. Our team is prepared to work with you to create custom-sized prints that meet your specific needs. Whether you have an unconventional frame or a particular space that requires a unique fit, we're committed to making sure your restored photo looks its best in the size that suits you.

Treat them like the heirlooms they are.

Keep your prints out of direct sunlight, in a cool, dry place. If they’re framed, use UV-protected glass for an extra layer of defense. And when it comes to cleaning, a soft, dry cloth is your best friend to avoid scratches or damage. If you have any more detailed questions, our customer service team is always ready to share their preservation tips.

We’re here to help, every step of the way.

Contact us immediately if your print suffers any damage. We can advise on the best course of action, and if necessary, discuss options for a replacement. Your cherished memories deserve to be seen in the best light, and we'll ensure that continues to be the case.

Yes, reprints are just a request away.

If you decide down the road that you’d like more copies, we’ve got you covered. Just reach out to our customer service with your original order details, and we’ll handle the rest.

We’re always on guard.

Our online defenses are strong and updated regularly, keeping your data safe from any potential cyber threats. Your digital safety is a priority, and we're always on the lookout to keep it that way.

Think of us as the guardians of your memories.

Your photos are for your eyes only, and we keep it that way. Our team handles your images with care, and only those directly involved in the restoration will see them. As for sharing, that’s your call, not ours. We’re here to restore, not to reveal. We might occasionally share past works on our website or social media. If you don't want that, please let us know in reply to the order confirmation you receive via email after placing your order.

Like they’re treasures, because they are.

For digital transfers, we use secure, encrypted connections, the same kind your bank uses. And if you're mailing in photos, we suggest using a service that lets you track your package to ensure it gets to us without a hitch.

By default, we hold onto your photos indefinitely in case you lose the digital versions on your side. Of course, if you would like us to delete them after we complete the restoration process, just let us know, and we would be happy to do so! Regardless, your photos are securely stored on encrypted servers, away from prying eyes.

Only our photo restoration specialists.

The privacy of your photos is extremely important to us. Rest assured, access is restricted to the professionals working on your restoration, no one else. Your memories are safe within it.

Absolutely, it’s your choice.

We’re flexible. If you’d prefer we don't store your photos after restoration, just let us know. We’re happy to accommodate your preferences.

With the utmost care and the latest technology.

Your personal details are shielded with the same level of security as your photos, thoroughly and thoughtfully. We keep your information confidential and secure, no exceptions.

We’ll find a workaround for you.

Double-check your payment details first, sometimes it’s just a mistyped number or an expired card. If everything looks good but you still can’t proceed, give us a shout. We can check from our end and ensure your transaction is smooth and secure. If nothing else works, we can send you an invoice to settle.

Of course, we’re here to clear the way.

Jot down any error codes or take a screenshot of the message and send it over to us. With that info, we can pinpoint the issue and get you moving forward with your order without further ado.

We’re just a call or click away.

You can contact our customer service team via phone, email, or live chat. Whichever way you choose, you’ll find a friendly ear ready to assist you with any inquiries or support you need.

Absolutely, we're full of ideas.

Whether you’re thinking about the perfect frame, the right spot on the wall, or even creative ways to gift your prints, our customer service team can provide suggestions to make the most out of your restored photos. Also, make sure to check out our articles for advice!

Old photos are our favorite kind of challenge.

We’re seasoned pros when it comes to historical images. Our team takes pride in bringing out the stories behind these timeless pieces, treating each one with the care and reverence it deserves. Just let us know the details, and we’ll tailor our approach accordingly.

The more, the merrier.

For large batches of photos, we offer a streamlined process to ensure each image gets the attention it needs. We can discuss bulk pricing and timelines, making sure the project stays within your budget and timeframe. Please contact us if you have over 20 photos, otherwise, please use the order form on our website.

Unique is just another word for interesting to us.

No matter the type of damage, our team is up for the task. We’ve seen, and restored, it all: from water damage to fire-singed edges. We approach each project with a fresh perspective and a commitment to restoring what’s been lost.

We’ll put on our running shoes for you.

We understand that some restorations are time-sensitive, especially for events like anniversaries or reunions. Reach out with your deadline, and we’ll do everything in our power to meet it without compromising on quality.