Frequently Asked Questions
Answers to common questions.
Is my data secure from online threats?
We’re always on guard. Our online defenses are strong and updated regularly, keeping your data safe from any potential cyber threats. Your digital safety is a priority, and we're always on the…
What exactly does MemoryCherish do?
MemoryCherish breathes new life into your old, damaged photos by meticulously restoring and colorizing them. We transform faded memories into vivid keepsakes to be treasured for generations.
Are my old photographs good enough for restoration?
Absolutely! We specialize in reviving photos from all conditions, whether they're torn, faded, or water-damaged. Our experienced artists work their magic on every picture. And in the rare case we…
Do I need to know anything about photo restoration before I begin?
Not at all. We guide you through the process step-by-step, making it a seamless experience. Just send us your cherished photos, and we'll handle the rest.
How do I know if my photos are suitable for colorization?
Almost any black-and-white photo can be brought to life with color. Our artists use historical references and your personal stories to ensure authentic and heartfelt colorization.
What if I only have parts of a photo?
We often work with incomplete photos. Our artists can reconstruct missing pieces, often with remarkable results that honor the original image. In case unique parts of your photo are missing such as…
Can I restore photos taken on any type of camera?
Yes, we work with photos from all types of cameras and time periods. Each photo is a moment captured in time, and we're here to preserve those moments.
How do I get started with my photo restoration?
It's simple! Choose how you'd like to send us your photos, upload now, email later, or mail in, and we'll take it from there. Your journey to vibrant memories starts with just a click. Click here to…
How should I prepare my photos for submission?
Ensure they're clean and flat. If scanning, use high-resolution settings; if taking digital photos, shoot in natural light without flash. For the best results, your original photos should be free…
Is there a limit on how many photos I can submit?
No, there's no limit. Feel free to send as many as you'd like to be restored. We welcome all your memories, large or small collections. Each image is an opportunity to preserve a piece of history,…
Can I submit photos from anywhere in the world?
Yes, we accept photo submissions globally. No matter where you are, we're committed to making photo restoration accessible. Simply upload your images through our secure portal, or use our Mail-In…
What formats can I submit my photos in?
We accept all digital formats as well as physical photos for mail-in. If you're sending in physical photos, our studio is equipped to handle any sizes and conditions with the utmost care from the…
How do I know my photos have been successfully submitted?
You'll receive a confirmation email upon successful submission. This email is your assurance that we have received your photos and they are in queue for restoration. If you don’t receive this…
What if I'm not sure which photos to submit?
We can help with that. Feel free to give us a call & we would be happy to help you select which photos to choose, all free of charge! Choosing the right photos for restoration can be a poignant trip…
Can I send pictures of pictures taken with my phone?
Yes, this is a common and acceptable submission method. Click here to get started! Many clients find it convenient to snap a photo of their physical pictures with their phones. Just make sure there's…
How long does the photo restoration process take?
The typical timeframe depends on which option you choose on the order form. You can receive your photos in as little as 24 hours or 4-6 days without any rush option selected. We appreciate your…
What kinds of damage can you repair?
We can fix any type of damage like tears, stains, fading, and even reconstruct missing parts. Our skilled restorers approach each photo with a blend of technical expertise and artistic touch. From…
Can I be involved in the restoration process?
Yes, your input is crucial, and we may reach out for details to ensure accuracy. Collaboration is key to a successful restoration. While our artists are adept at their craft, your insights provide…
How do I approve the final restored photo?
We'll send you a digital preview for approval via email before we finalize anything. This step in the process is your opportunity to review our work and ensure it meets your expectations. If there's…
What if I want to restore a photo that's not damaged but just aged?
We are experts at enhancing photos that have simply lost their luster over time. Aging can dim the vibrancy of a photo, but it doesn’t have to be permanent. Our process can enhance the sharpness,…
Will my restored photos look like the original?
They will respect the original, often surpassing it in quality. The goal of restoration is to honor the essence of the original photograph while correcting the aspects that have deteriorated over…
What if I’m not satisfied with the restoration?
Your satisfaction is our end goal. If you're not happy, we offer revisions or a money-back guarantee. We understand the sentimental value behind each photo and strive to meet your expectations. If…
What print sizes do you offer?
We provide a range from small 4x6 inches to large poster-sized prints. You can find our full range of sizes on step 3 of our order form. Click here to get started. Your restored photos can be enjoyed…
Are your prints archival quality?
Absolutely, our prints are made to stand the test of time. Our archival-quality prints use acid-free paper and inks designed to resist fading and maintain their integrity for over a century with…
Do you offer framing services?
We do offer framing to give your prints a finished look ready for display. You can select your frames on the form we send you to approve your prints after we send you the digital versions. Our…
Can I order multiple prints of the same photo?
Definitely, you can order as many prints as you need. Just add them while you place your order. Click here to get started. Whether you’re looking to share a family heirloom with relatives or decorate…
What if I need a custom print size?
Custom size requests are welcome and can be easily accommodated. Simply order the next biggest size when you place the order and email us your custom required size in reply to the order confirmation…
How do you ensure my photos remain private?
Think of us as the guardians of your memories. Your photos are for your eyes only, and we keep it that way. Our team handles your images with care, and only those directly involved in the restoration…
How are my photos protected during transfer?
Like they’re treasures, because they are. For digital transfers, we use secure, encrypted pathways, it's like sending something valuable in a locked safe. And if you're mailing in photos, we suggest…
What happens to my photos after the restoration?
By default, we hold onto your photos indefinitely in case you lose the digital versions on your side. Of course, if you would like us to delete them after we complete the restoration process, just…
Who will view my photos while they’re in your care?
Only our photo restoration specialists. The privacy of your photos is extremely important to us. Rest assured, access is restricted to the professionals working on your restoration, no one else. It’s…
Can I choose not to have my photos stored?
Absolutely, it’s your choice. We’re flexible. If you’d prefer we don't store your photos after restoration, just let us know. We’re happy to accommodate your preferences.
How is my personal information protected?
With the utmost care and the latest technology. Your personal details are shielded with the same level of security as your photos, thoroughly and thoughtfully. We keep your information confidential…
How should I care for my restored prints to ensure they last?
Treat them like the heirlooms they are. Keep your prints out of direct sunlight, in a cool, dry place. If they’re framed, use UV-protected glass for an extra layer of defense. And when it comes to…
What should I do if my print gets damaged?
We’re here to help, every step of the way. Contact us immediately if your print suffers any damage. We can advise on the best course of action, and if necessary, discuss options for a replacement.…
Can I get additional copies of a restored print later on?
Yes, reprints are just a request away. If you decide down the road that you’d like more copies, we’ve got you covered. Just reach out to our customer service with your original order details, and…
How can I reach customer service if I have questions or concerns?
We’re just a call or click away. You can contact our customer service team via phone, email, or live chat. Whichever way you choose, you’ll find a friendly ear ready to assist you with any inquiries…
Do you offer advice on how to display restored photos?
Absolutely, we're full of ideas. Whether you’re thinking about the perfect frame, the right spot on the wall, or even creative ways to gift your prints, our customer service team can provide…
What should I do if I’m having trouble uploading photos?
Don’t worry, technical hiccups happen. First, try refreshing your browser or switching to a different one. If that doesn't work, check your file sizes and formats, we support JPEG, PNG, PDF, and many…
I’m having payment issues on the website. How should I proceed?
We’ll find a workaround for you. Double-check your payment details first, sometimes it’s just a mistyped number or an expired card. If everything looks good but you still can’t proceed, give us a…
I’ve encountered an error message during ordering. Can you help?
Of course, we’re here to clear the way. Jot down any error codes or take a screenshot of the message and send it over to us. With that info, we can pinpoint the issue and get you moving forward with…
Can you handle restoration of very old or historical photos?
Old photos are our favorite kind of challenge. We’re seasoned pros when it comes to historical images. Our team takes pride in bringing out the stories behind these timeless pieces, treating each one…
I have a large number of photos I need restored. Do you offer bulk services?
The more, the merrier. For large batches of photos, we offer a streamlined process to ensure each image gets the attention it needs. We can discuss bulk pricing and timelines, making sure the project…
My photo has unique damage. Is that something you can work with?
Unique is just another word for interesting to us. No matter the type of damage, our team is up for the task. We’ve seen, and restored, it all: from water damage to fire-singed edges. We approach each…
I need a photo restored for an upcoming event. Can you expedite the service?
We’ll put on our running shoes for you. We understand that some restorations are time-sensitive, especially for events like anniversaries or reunions. Reach out with your deadline, and we’ll do…